Reftratex India doesn't offer refunds on any order as we are dealing in Bulk or wholesale but in case of any discrepancy in order, damaged product or malformed supplies you can reach out to us at firstname.lastname@example.org .
We will look into these kinds of requests and it generally takes 5-7 working days for our team to get back to you for the same. If, in case of wrong items delivered, we agree to initiate a refund and that will be done once the item is received back at our facility in Uttar Pradesh, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense or pick up charges would be deducted from the amount you have paid or you have to pay them (in case if you haven't processed advance payments). A
You may contact our Customer Service Center for any concern or queries using the details mentioned over contact us page (http://bulkpompoms.com/contact-us) or using the contact us form.